Fang Wenjun 👨💻
Personal Info
Age: 35 | Location: Hangzhou (Permanent Residence) 📍
Email: hi@awen.me
Work Experience: 15 Years
Core Strengths ✨
With over a decade of experience in the internet industry, I specialize in cloud computing operations, technical support, and internal system development—boasting 7 years of professional Python development experience at leading companies like Youzan, NetEase, and UpYun. Proficient in ITIL processes, Python/RPA/AI tools, network protocols, middleware, and Linux systems. Skilled in building AI workflows with tools like Dify and leveraging AI IDEs for project development. Also served as an instructor at Geek Academy and CSDN, teaching courses on CCNA and Redis Caching 📚. Committed to optimizing business processes, enhancing operational efficiency, and delivering reliable technical solutions.
Professional Experience 🚀
Youzan Technology Co., Ltd. (Hangzhou) | Python Development Engineer 🐍
Apr. 2020 - Dec. 2025
- Core team member responsible for integrating custom systems for key clients with Youzan Cloud (containerized & non-containerized), resolving API/SDK issues, and collecting user requirements to drive product improvements.
- Developed internal automation systems & led RPA design/development from scratch, streamlining workflows across tech support, finance, sales, and HR. Automated 50,000+ online issues annually, saving 3+ FTEs for the tech support team and hundreds of working days per year for other departments ⚡.
- Built the second-tier technical support system, troubleshooting complex issues via API error analysis and source code debugging, reducing R&D workload and empowering frontline teams. Earned the company-level “Best POSE Award” in 2022 🏆.
- Organized the 1st Youzan Technical Support Conference (50+ participants) and shared RPA automation insights as a speaker at the 2nd conference. Co-managed the technical support official WeChat account to share industry expertise 📢.
Key Achievements:
✅ Built RPA solutions using Python/Playwright/Pandas/Numpy/PyAutoGUI, automating 50,000+ work orders yearly.
✅ Promoted cross-departmental automation, supporting 20+ automation needs for sales, finance, and legal teams.
✅ Reduced complex issue resolution time from 1 week to hours; 60% of technical intervention tasks fully automated.
NetEase (Hangzhou) Network Co., Ltd. | Technical Support Engineer ☁️
Sep. 2017 - Mar. 2020
- Maintained documentation for NetEase Cloud (public/private) and Lightboat Container Platform (Kubernetes). Troubleshot user issues via Prometheus monitoring and Pod log analysis.
- Resolved faults for cloud servers (Linux/Windows), object storage, RDS, Elasticsearch, Redis, and Kafka. Managed customer tickets via Jira, built knowledge bases, and produced tutorial videos to enhance user experience 🎥.
UpYun Technology Co., Ltd. (Hangzhou) | After-sales Technical Support Engineer 🌐
Feb. 2014 - Sep. 2017
- Provided CDN technical support, updated documentation, and recorded tutorials. Maintained SDKs for Python/Java/PHP and troubleshot network issues using curl, tcpdump, Wireshark, etc.
- Key Achievements: Produced a full set of CDN tutorial videos and wrote multi-language demo codes/docs to accelerate user onboarding 📝.
Jinshi Yifu (Beijing) Technology Co., Ltd. | Operations Engineer 🖥️
Jan. 2013 - Feb. 2014
- Supported Alibaba IDC room construction in Hangzhou, managing server racking/unracking, network device configuration, and fault response.
Internship: Anhui Yanhong Network Technology Co., Ltd. | Operations Engineer 📚
Jul. 2011 - Jan. 2013
- Handled daily operations for Changzhou/Hefei Telecom IDCs, including server setup, software configuration, and network/system troubleshooting.
Project Experience 🛠️
Intervention Derivative Q&A Robot | Leader 🤖 (Jan. 2025 - May 2025)
Built an intelligent Q&A system with Feishu Aly, analyzing historical docs/tables/APIs to optimize algorithms. Achieved 99% AI auto-response rate, fully freeing up human resources and automating ticket creation with key info.RAG Youzan Cloud Intelligent Q&A Robot | Lead Developer 🧠 (Jan. 2025 - Apr. 2025)
Implemented RAG with open-source Dify + DeepSeek, slicing/embedding Youzan Cloud docs and integrating logs/APIs. Improved technical support capability for complex issues, achieving 60% AI response accuracy and reducing manual costs.Technical Intervention & Data Export | Leader 📊 (Jul. 2021 - Mar. 2024)
Aggregated scattered complex customer requests, automated 60% of technical interventions, and reduced R&D handover time from 1 week to hours. Built end-to-end automated data export via RPA (SQL generation/execution, data compression/encryption/emailing) and explored paid ticket services.Financial Robot | Requirement Analyst & Lead Developer 💰 (Jan. 2023 - Mar. 2023)
Automated bank reconciliation for the finance team: the robot queries China Merchants Bank system via Feishu group mentions (with account name/amount), eliminating full-time人力 input.RPA Robot Project | Leader 🤖 (Jul. 2020 - Jul. 2021)
Built RPA from scratch (80% of work done independently) with 10+ automation modules (headless browser login, OCR, email handling, etc.). Connected data across Youzan, WeChat, and Feishu, saving 2+ FTEs for tech support annually. The team won the R&D “T-Rex Award” 🏆, and I earned the company-level “Most Responsible” award.
Education 🎓
Anhui Vocational College of City Management | College Degree in Secretarial Science (2008-2011)
Certifications 📜
- Driver’s License (C1)
Eager to bring my extensive experience in automation, technical support, and DevOps to a dynamic team. If you need a stable, experienced, and solution-driven professional to optimize workflows and boost efficiency, feel free to connect! 🤝
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