Reading Notes on Customer Success: A Technical Support Perspective on Customer Value
Book title: Customer Success: The Foundation of Repeat Purchases and Surging Profits (《客户成功：持续复购和利润陡增的基石》)Author: Liu HuiReading time: about 8 hours...
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2026
《客户成功》读书笔记——从技术支持的视角看客户价值
书名：《客户成功：持续复购和利润陡增的基石》作者：刘徽阅读时长：约 8 小时笔记数：562 条 一、引言：一个技术支持从业者的共鸣选择读这本书，有两个原因。 一是我本身做了十余年技术支持工作，在云计算、电商公司都干过，接触过形形色色的客户，对”服务客户”这件事有切身的体会和困惑。二是在翻开作者...
Refuting Zhuangzi: What Is So Shabby About the Joy of the Cicada and the Turtledove?
Everyone in the world praises Zhuangzi for transcending the mundane and equalizing all things, yet when I read the Zhuangzi what I felt was a kind of ...
驳庄子：蜩鸠之乐，何陋之有
世人都夸庄子超凡脱俗、齐同万物，可我读《庄子》时，感受到的却是一种精英主义式的傲慢。他口口声声说逍遥，却连蜩鸠的自在都看不懂；他主张万物平等，却亲手筑起鄙视链。今天我偏要当这个杠精，反驳这位被捧上神坛的”逍遥圣人”。
Notes on the SaaS Startup Roadmap: Renewals Are the Essence
Since Salesforce was founded in 1999, the SaaS model has completely transformed how enterprise software is delivered worldwide. But in China, after mo...
2026
Reading Notes on Customer Success: A Technical Support Perspective on Customer Value
Book title: Customer Success: The Foundation of Repeat Purchases and Surging Profits (《客户成功：持续复购和利润陡增的基石》)Author: Liu HuiReading time: about 8 hours...
Reading Notes on Customer Success: A Technical Support Perspective on Customer Value
Book title: Customer Success: The Foundation of Repeat Purchases and Surging Profits (《客户成功：持续复购和利润陡增的基石》)Author: Liu HuiReading time: about 8 hours...
Refuting Zhuangzi: What Is So Shabby About the Joy of the Cicada and the Turtledove?
Everyone in the world praises Zhuangzi for transcending the mundane and equalizing all things, yet when I read the Zhuangzi what I felt was a kind of ...
Refuting Zhuangzi: What Is So Shabby About the Joy of the Cicada and the Turtledove?
Everyone in the world praises Zhuangzi for transcending the mundane and equalizing all things, yet when I read the Zhuangzi what I felt was a kind of ...
Notes on the SaaS Startup Roadmap: Renewals Are the Essence
Since Salesforce was founded in 1999, the SaaS model has completely transformed how enterprise software is delivered worldwide. But in China, after mo...